Shipping & Returns
Please Note:
All of my products are made in small batches when ordered, please allow up to 10 business days after your payment has gone through for your order to be sent out or ready for pick up.
SHIPPING METHODS:
My standard method of shipping is Canada Post. Once a package leaves my hands, I have no control over it. Delivery Prices are subject to change if sipping costs go up.
Shipping will be chosen by customer at check out and reflect current shipping prices. Being a small business, I do not have access to low or free shipping prices like bigger companies.
I am NOT responsible for packages that are stolen by porch pirates. I can file a claim with Canada Post on your behalf but I will not re-ship your order.
PICK UP ORDERS:
Pick up orders are ONLY for Barrie Ontario Residents. Pick up orders are to be picked up between the hours of 10am-6pm. When your order is ready for pick up, you will get an email notification to schedule a pick up time. The Purple Alchemist is not a brick and mortar store, Please wait until you get the email before arriving for pick up.
Pick Up Orders are held for business 14 days. If orders are not picked up after 14 business days they will be cancelled with a 5% restocking fee. Please contact me if you are unable to pick your order up within 14 business days of placing it.
LOCAL DELIVERY - BARRIE ONTARIO CANADA ONLY
If you live in Barrie, Ontario, Canada, you have the option to skip the postal service completely and receive a home delivery. Local Delivery is $10(subject to change with gas prices). Orders will ONLY be delivered on throughout the day, Monday-friday, delivery will depend on what my schedule allows. May take up to 10 business days for delivery to occur.. You will receive an email/notification when your order is out for delivery, and another email upon delivery. If you choose this option I am NOT responsible for packages that are stolen by porch pirates, nor am I responsible for if you are home or not.
E TRANSFER PAYMENT:
If you wish to pay using Etransfer, please email your order to thepasoap@gmail.com . You will be asked to provide your full order, your name, your shipping address and your phone number for transfer payment.
FAILURE TO PAY
Failure to pay will result in 2 emails being sent out, to remind you of payment and to direct you how to complete your payment. If payment is not made within 10 days of the first email sent, your order will be cancelled with a 5% restocking fee.
Cancelled Orders
Please note, My product is made by order - product is made when you order it, not pulled from a shelf and boxed up. Once your order is placed, it is then put into production. Cancellation of your order will result in a 5% restocking fee - unless stated otherwise by The Purple Alchemist.
RETURNS:
No Refunds or Returns on any product that come into contact with skin (lip care, lotion, body butter, bath bombs, foaming whipped body parfait, artisanal soaps, beard oil, beard balm and foaming hand soap) are not possible due to their personal nature and for sanitary reasons. If there is a discrepancy in your order (wrong item, missing item), or you are dissatisfied, please contact me within 30 days of the order being delivered. After 30 days I will not be able to correct the order.
CUSTOM SOAP ORDERS: PLEASE NOTE, SOAP TAKES TWO MONTHS(8 WEEKS) TO CURE AFTER BEING HAND MADE.
THERE IS NO SPEEDING UP THIS PROCESS! IF YOU ORDER A CUSTOM SOAP, YOU WILL NOT RECEIVE YOUR PRODUCT UNTIL IT IS FULLY CURED. THERE ARE NO REFUNDS OR RETURNS ON SOAPS ONCE PURCHASED. LARGER CUSTOM ORDERS WILL TAKE LONGER TO CREATE.
BY ORDERING A CUSTOM SOAP YOU ARE ACKNOWLEDGING THAT YOU WILL NOT RECEIVE PRODUCT FOR 9-10 WEEKS(8 WEEKS TO CURE, AND A COUPLE DAYS/WEEKS TO CREATE).
PRIVACY POLICY:
The Purple Alchemist knows how important it is to protect your personal information. Whether you are shopping with me online or in person I want to make every customer experience safe and secure. The Purple Alchemist does not sell, rent or share our customers' personal information to any other party.
The Purple Alchemist Web Site can be browsed anonymously. However, to order products and services from The Purple Alchemist, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. This information is used to create your account, contact and correspond with you about your order, respond to your inquiries.
Allergy Alert: All of my products include an accurate ingredient list not only on my website but on the physical product itself. It is up to the consumer to check for known allergens before using my products. If a product is used and you have a known allergy to an ingredient, the Purple Alchemist is not liable.